Shared Shuttle

Book your ride

Two-hour minimum overall. Plan your journey there and your journey home in one booking.

How do you want to travel?

Your outbound and return journeys are two scheduled service windows within one booking. The vehicle is not reserved exclusively during the event period between them unless you have explicitly purchased continuous hire.

1 — Getting There

Choose your date and pickup address and we'll show the pickup times we can reach.

Planned stops on Getting There — up to 5 for this leg

2 — Getting Home

Choose your date and pickup address and we'll show the pickup times we can reach.

Planned stops on Getting Home — up to 5 for this leg

Passengers & travel area

Extended Pickup Travel: Pickup travel is calculated automatically from our Townsville City service reference point (postcode 4810) to your first pickup using Google driving time. Any Extended Pickup Travel charge is shown before you enter your details.

Stops & Route Policy

  • Up to 5 planned stops are included on each leg — Getting There and Getting Home — at no additional per-stop charge.
  • All stops must fit within your booked time and applicable service area.
  • Please add every planned stop before confirming your booking.
  • Once your booking is confirmed, both legs — pickups, stops, stop order and destinations — are locked. Your driver cannot add spontaneous stops or change confirmed destinations during the trip.

Extra stops are intended for quick passenger drop-offs. Extended waiting at a stop is not included and may cause the itinerary to exceed your booked time.

Keeping your route planned in advance helps us get you home smoothly and keeps the next Shared Shuttle crew running on time.

Your Journey — itinerary review

We calculate your route, the time each leg needs and the exact price on our servers before anything is held.

Your details

Payment, holds & no-shows

Payment

Full payment is required to confirm your Shared Shuttle booking. Online card payment is not switched on yet, so we confirm your booking and arrange payment with you directly by phone or email.

Temporary Holds

A selected booking time is held for 30 minutes while we contact you to confirm the details. If we have not confirmed with you within that window the time is released automatically and you are free to request it again. A booking is not confirmed until Shared Shuttle confirms it with you and payment has been arranged.

Running Late

Your booking starts at the confirmed time and passenger delays do not extend the scheduled finish time. Your Driver will wait up to 15 minutes at the agreed pickup point and will attempt to contact you on the mobile number provided before the booking is treated as a no-show.

No-Shows

Your vehicle and Driver are reserved for your confirmed service times. If you or your travelling party fail to attend the agreed pickup location and the service cannot be provided because of your failure to attend, the booking payment is not refundable, subject to any rights you may have under Australian Consumer Law.

Severe Weather & Safety

Townsville services may be affected by tropical cyclones, flooding, severe rainfall, road closures or emergency directions. A service we cancel for genuine safety or legal reasons is never treated as a customer no-show, and is handled under our reschedule, refund and Australian Consumer Law framework.

Terms & conditions

  • I accept the Terms & Conditions.
  • Full payment is required to confirm your booking.
  • Online card payment is not available yet — Shared Shuttle will contact me to confirm the booking and arrange payment.
  • Up to 5 planned stops are included — they must fit within your booked time.
  • Once confirmed, your route and stops are locked for the trip.
  • Late arrival by the customer does not extend the booking.
  • No smoking inside the vehicle. Customer is responsible for any damage.
  • Driver may refuse transport to aggressive or unsafe passengers.